The build fee
| If you cancel | Refund of the build fee |
|---|---|
| Before we start designing | Full refund |
| During design, before you approve it | 50% refund |
| After you approve the design | No refund, because the remaining work is building the site you approved |
If something we built doesn't work as agreed, we'll fix it at no extra cost, before and after launch.
Monthly maintenance
- Cancel any time. Maintenance stops at the end of the month you've already paid for.
- We don't refund partial months.
- If we fail to provide maintenance in a month you paid for, we'll refund that month.
Outside costs
Payments you make directly to other companies, like your domain registrar, email provider or ordering system, are covered by their refund policies, not ours.
How to ask for a refund
Email welcome@webbuild.tech with the subject "Refund request" and tell us which payment it's about. We'll reply within 5 business days. Approved refunds go back to your original payment method within 10 business days.
If you're unhappy with anything, please talk to us first. We'd much rather fix it.
Nothing in this policy affects rights you have under the law.